A Post in Three Parts:Part Two (Shiny) August 11, 2006Posted by table4five in personal thoughts.
Subtitle, courtesy of Fancypants: Happy, Shiny, BULLSHIT. Scroll down for Part One.
Shiny: One of the items in our BlogHer swag bag was a free 3-Month trial of Weight Watchers Online. It had a promotion code that needed to be entered at signup to change the cost of the program to zero dollars. It was like a sign from the heavens. I had started a new “eating plan” (sounds better than diet, right?) right before my MIL died, and had since gone waaaay off the track. But after seeing the photos from BlogHer and wishing I was happier with the way I looked, I decided to take the plunge. Besides, I’ll be 40 in January, and I want to lose 40 pounds by then.
So I enthusiastically went through the sign up process, except I made one teeny mistake. After entering the promotion code, I didn’t click the “Update Pricing” button. Without the clicking of that button, the registration program doesn’t recognize the promotion code at all, and my confirmation page showed that I was charged the full price.
I immediately fired an email to Weight Watchers Customer Service. I explained all about BlogHer, about the tote bag and the free 3-Month trial, and how I accidentally didn’t click the button, and how I didn’t want to be charged, I wanted 3 months FREE.
I was EMPHATIC in that email. I threw CAPS around as if I were punching the air for emphasis. I made sure that IMPORTANT WORDS AND PHRASES like “free” and “promotion” and “FREE” were properly capitalized. I was sure it was clear as day why I was emailing them and what the problem was.
Oh, the confusion on the part of Weight Watcher Customer Service. They didn’t understand these words I was using, like “free” and “BlogHer sponsor” and “HELP”. It took several exchanges before I finally begged for someone who could understand what I was saying to please respond to any further emails.
Today, I received an email from a wonderful lady named Rosa at WWCS. SHE UNDERSTOOD. She cancelled my not-free membership, issued a refund to my credit card, and asked me to sign up again using the free promotion code. Getting something for free and having someone go the extra mile for me? Shiny.